Contact Us

CUSTOMER SERVICE

Online or Mobile

See what’s covered by your plan; check your claims; get ID cards; find a doctor, drug or facility; compare estimated treatment costs and more. It’s quick and so easy!

Try Blue Connect  Already registered? Log In Here


Email

Ask questions about your plan or how to cancel it, how to set up Blue Connect or reset your password.

Email Us


Telephone

For questions about your plan, bills or claims, call the Customer Service number on the back of your Blue Cross NC member ID card.

Don’t have your ID card? Call: 1-888-206-4697.


Hearing- or Speech-Impaired:

Please call 1-800-442-7028/TTY users dial 711.

Please note that you will need to identify yourself in order to be directed to the appropriate Customer Service department for your plan.


2021 Holiday Schedule:
(Office Closed)

New Year's Day Jan 1
MLK Day Jan 18
Memorial Day May 31
Independence Day July 5
Labor Day Sep 6
Thanksgiving Nov 25-26
Christmas Dec 23-24

Healthy Blue Medicaid Members

Please call 1-844-594-5070 (TTY 711) or visit the Healthy Blue Website for more information.

MEET IN PERSON

For Onsite Member Services:

1965 Ivy Creek Blvd
Durham, NC 27707
Hours: 8 a.m. - 7 p.m., M-F

5660 University Parkway
Winston-Salem, NC 27105
Hours: 8 a.m. - 5 p.m., M-F

Onsite Office at Wake Forest Baptist Hospital (North Tower)
1 Medical Center Blvd
Winston-Salem, NC 27157
Please call 919-698-8460 to schedule an appointment

Blue Cross NC Centers

Our Blue Cross NC Centers are designed to help you with all your health plan needs. From purchasing a plan to help understanding your benefits for resolving issues, you can make an appointment with our team. We have three center locations - Charlotte, Raleigh, and Boone - and more on the way!

Find a Center


Agent Retail Stores

Visit us at one of our agent-run retail locations to speak with a Blue Cross NC licensed agent or Customer Service representative on how to purchase a plan.

Find a Store

 

NEED HELP PURCHASING A PLAN?

Individual or Family Plans (People under age 65):

1-800-324-4973 (toll-free)

Monday-Thursday, 8 a.m. - 6 p.m.
Fridays, 8 a.m. - 5 p.m.

Group Plans (Company Sponsored):

1-800-291-6315 (toll-free)

Para asistencia en español con la compra de un plan, llame al 866-760-5570solicite más información.

Blue Medicare HMO / Blue Medicare PPO

1-800-665-8037 (toll-free)
TTY users dial 711

7 days a week: 8 a.m. - 8 p.m.

Blue Medicare Rx (PDP)

1-800-661-5518 (toll-free)
TTY users dial 711

7 days a week: 8 a.m. - 8 p.m.

Blue Medicare Supplemental

1-800-478-0583 (toll-free)
TTY users dial 711

Monday - Friday: 8 a.m. - 5 p.m.

CORPORATE ADDRESSES

General Correspondence, National Sales and Triangle Regional Sales

Mailing Address:

Blue Cross and Blue Shield of North Carolina
P.O. Box 2291
Durham, NC 27702

Street Address (Deliveries):

Blue Cross and Blue Shield of North Carolina
Corporate Headquarters
4615 University Drive
Durham, NC 27707

Durham Sales Office:

P.O. Box 2291
Durham, NC 27702-2291

Phone: (919) 765-4600
Toll Free: 1-800-228-6216

Charlotte Sales Office:

3530 Torington Way
Suite 404
Charlotte, NC 28277

Phone: (704) 561-2700
Toll free: 1-800-242-1293


Network Management:

Are you a provider? Contact Network Management